Question 1

Does my phone support eSIM?

Accepted Answer

Most phones made after 2019 support eSIM: iPhone XS and newer, Google Pixel 3+, Samsung Galaxy S20+, and most current Android flagships. The device also needs to be unlocked from your home carrier.

Question 2

What does 'unlimited with throttle' actually mean?

Accepted Answer

Mango never cuts your data. Each plan has a daily high-speed allowance, from 500 MB/day up to 5 GB/day depending on the plan. If you hit it, your speed drops for the rest of that day, to between 128 kbps and 1 Mbps. Maps, WhatsApp, and most browsing still work fine. Full speed resets at midnight UTC.

Question 3

When is an unused plan refundable?

Accepted Answer

Unused plans are refundable within 14 days of purchase, provided the eSIM has not connected to a network. A person handles refunds on WhatsApp.

Question 4

What are your WhatsApp support hours?

Accepted Answer

We are on WhatsApp 24/7. An AI assistant answers first, which is how the typical reply lands in under 5 minutes at any hour. Ask for a person at any point and one takes over — always for billing, refunds, or anything unusual.

Question 5

Can I keep my regular phone number active?

Accepted Answer

Yes. Dual-SIM devices let you keep your home SIM active for calls and SMS while using Mango for data.

Question 6

Can I pause my subscription between trips?

Accepted Answer

Yes. Pause anytime from your account — your subscription billing pauses until you resume. No fee to pause or resume.

Travel eSIM by country

Europe(46)

Asia Pacific(28)

Americas(36)

Middle East & Africa(37)