Question 1

Does my phone support eSIM?

Accepted Answer

Most phones made after 2019 support eSIM: iPhone XS and newer, Google Pixel 3+, Samsung Galaxy S20+, and most current Android flagships. The device also needs to be unlocked from your home carrier.

Question 2

What does 'unlimited with throttle' actually mean?

Accepted Answer

Mango never cuts your data. If you hit the daily fair-use threshold for your speed tier, your speed drops to 1 Mbps for the rest of that day. Maps, WhatsApp, and most browsing still work fine. Full speed resets at midnight UTC.

Question 3

How does refund work if activation fails?

Accepted Answer

If your eSIM fails to activate within 24 hours of purchase, you get a full refund — no questions asked. Message us on WhatsApp and we'll sort it immediately.

Question 4

What are your WhatsApp support hours?

Accepted Answer

We cover 20 hours per day across EU, Americas, and Asia-Pacific shifts. Response time is typically under 5 minutes during business hours. No bots, no tier-1 scripts.

Question 5

Can I keep my regular phone number active?

Accepted Answer

Yes. Dual-SIM devices let you keep your home SIM active for calls and SMS while using Mango for data.

Question 6

Can I pause my subscription between trips?

Accepted Answer

Yes. Pause anytime from your account — your subscription billing pauses until you resume. No fee to pause or resume.

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