Terms, privacy & fair use.
The service
Mango sells eSIM data plans for use while traveling. Plans activate once the eSIM connects to a supported network in a covered country.
Who you buy from
The seller is Lifecycle Innovations Limited, CR No. 76545088, Unit 4005, 144-151 Connaught Road West, Sai Ying Pun, Hong Kong, trading as Mango. Payments are processed by Stripe. We do not store card details.
Fair use
Data is unlimited but not unthrottled. Each plan carries a daily high-speed allowance, from 500 MB/day up to 5 GB/day depending on the plan. Past it your speed drops for the remainder of that day, to between 128 kbps and 1 Mbps, and full speed returns at midnight UTC. There is no monthly volume cap. We never cut off your data for heavy use; only the speed drops. Network outages are covered in section 07.
Coverage and excluded countries
Global plans cover 145 countries. 27 are excluded because no network there is available to us at a workable price: Angola, Bahamas, Bermuda, Bhutan, Cameroon, Cuba, Curaçao, Eswatini, French Polynesia, Greenland, Guyana, Ivory Coast, Lesotho, Liberia, Maldives, Monaco, Mozambique, Papua New Guinea, Samoa, Seychelles, South Sudan, Sudan, Suriname, Tonga, Trinidad and Tobago, Vanuatu and Zimbabwe. We no longer sell new plans for any of them, so you cannot buy one by mistake. Your eSIM will not connect in an excluded country, except Bahamas and Maldives: every operator there costs us more than €5 per GB, so we do not sell a plan for them, and a global plan you already hold (Visit or Nomad) can still attach there until that operator leaves the network list. A regional Trip plan does not. If you already hold a plan that was bought before this change, it keeps working until it ends. If a plan is unusable to you because a country is no longer on its network list, contact support and we will refund it.
Payments and renewal
Prices are shown with VAT included where applicable. Plans are billed monthly in euro until you cancel. Each renewal is a new month of the same plan at the price shown at checkout, unless we email you a change first.
How to cancel
Cancel from your dashboard: each eSIM has a self-serve Cancel plan control that cancels at period end (stops the next renewal; the month already paid for keeps working until it ends). WhatsApp and email to support@mango.talk still work if you prefer. Cancelling does not refund the month already paid for, except under section 07 or where the law gives you a right to a refund.
Refunds
Unused plans: you can get a full refund within 14 days of purchase if the eSIM has not connected to a network. Network outages: if the mobile network your Mango plan uses (ours or a partner operator's) is unavailable for more than 90 minutes in a row in a country your plan covers, we refund that whole month's price, to your original payment method. Please tell us on WhatsApp or at support@mango.talk within 14 days of the outage so we can check our network records; we will also consider screenshots or other evidence you send, and later claims where there is a good reason. A person reviews every claim and tells you the decision and the reason. This does not cover an excluded country, reduced speed after your daily fair-use allowance, or phone settings such as data roaming switched off. These refunds are in addition to your rights under consumer law and do not affect your statutory rights.
Changes to these terms
We may update these terms as the service changes. Material changes are emailed to active customers before they take effect.
Complaints
If something is wrong, tell us on WhatsApp or at support@mango.talk. A person handles every complaint; our AI assistant never has the last word on one. We will tell you the decision and the reason. If we cannot resolve it together, you keep every right the law gives you, including the right to take your complaint to a consumer authority or a court.
Your 14-day withdrawal right
You can withdraw from your purchase within 14 days of buying, without giving a reason. To withdraw, message us on WhatsApp or email support@mango.talk and say clearly that you want to withdraw. You can use the EU model withdrawal form, but you do not have to. If your eSIM has not connected to a network, we refund the full price to your original payment method within 14 days of hearing from you, as section 07 says. When you buy, you ask us to make your plan available straight away. If you withdraw after your eSIM has connected, we refund the price minus a proportionate amount for the service you had before you told us. You can still cancel at any time under section 06, which stops the next renewal. This section does not affect your other statutory rights.
Governing law
These terms are governed by the laws of Hong Kong, where Lifecycle Innovations Limited is based. If you are a consumer, choosing Hong Kong law does not take away the protection of the mandatory consumer laws of the country where you live, and it does not stop you from bringing a claim in the courts of that country.
Last updated November 2026 · Lifecycle Innovations Limited · CR No. 76545088