Terms, privacy & fair use.
What we collect
Account details (email, name), purchase history, and network diagnostics needed to activate and troubleshoot your eSIM.
How we use it
To deliver the service, respond to support requests, and improve coverage. We do not sell personal data. If you check out as a guest, the email you give may later attach that order to an account signed in with the same email. Apple Hide My Email and other relay addresses will not auto-link; contact support if you need those orders moved.
Support channels
Messages sent via WhatsApp, email or in-app chat are stored to maintain support history and are visible to our support team.
AI-assisted support
Incoming support messages on every channel above are first read and answered by an AI assistant. A person takes over whenever you ask for one, and always for payment, refund, complaint and legal matters.
Where support messages are processed
Your support messages are processed by Amazon Web Services (AWS) in the us-east-1 region (Northern Virginia, USA), using AWS Bedrock as the AI model provider. AWS is certified under the EU-US Data Privacy Framework. Support messages are not used to train AI models. Our support software, Chatwoot, is hosted by Render in the Oregon, USA region.
Sub-processors
We share data with Stripe (payments), Twilio (SMS), Clerk (accounts), Resend (email), Cloudflare (infrastructure), Amazon Web Services (AI-assisted support), Render (support software hosting), Plausible (visit counts, EU hosting), Tolt (affiliate click tracking, US), and PostHog (product analytics, EU hosting).
Data retention
Account and purchase data is kept for as long as your account is active, plus the period required for tax and accounting records.
Your rights
You can request a copy of your data or its deletion at any time by contacting support.
EU representative (Article 27)
Mango is offered by Lifecycle Innovations Limited, Unit 4005, 144-151 Connaught Road West, Sai Ying Pun, Hong Kong. Under Article 27 of the EU General Data Protection Regulation (GDPR), we have appointed Data Protection Representative Limited (trading as DataRep) as our data protection representative in the European Union. If you are in the EU and wish to raise a question or exercise your rights regarding your personal data, you can contact DataRep online at www.datarep.com/data-request, by email at datarequest@datarep.com, or by post at DataRep, 77 Camden Street Lower, Dublin, D02 XE80, Ireland. Please quote Mango or Lifecycle Innovations Limited in your inquiry. You may also contact us directly at privacy@mango.talk.
Cookies & measurement
We use Meta Pixel, Google Analytics or Google Tag Manager (when configured on our site), PostHog (EU hosting), Plausible (EU hosting), and Tolt (affiliate clicks) to understand how the site is used and to fix funnels. Advertising storage stays off unless we say otherwise. Contact support or privacy@mango.talk for access or deletion requests about this data. A fuller cookie table and consent manager will follow.
Last updated September 2026 · Lifecycle Innovations Limited · CR No. 76545088